FREQUENTLY ASKED QUESTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

All major credit cards, bank transfers, Zelle, and PayPal.

CAN YOU PRINT OUT MY TRANSCRIPT AND WRITE IN CHANGES BY HAND?

To maintain a cost-effective, eco-friendly business, I proofread strictly via PDF.

DO YOU OFFER ANY DISCOUNTS?

Yes!

Testimonials: Receive a one-time 10% discount on your job by sending me a testimonial after completion. A few sentences letting me know why you are happy with my proofreading services will do just fine, thanks!
Referrals: I offer 10% off your next job after a referral’s first PAID job. Just let me know who you referred, and I will keep an eye out for them.

WHAT REFERENCES DO YOU USE?

Lillian Morson's English Guide for Court Reporters (Second Edition)
Court Reporting: Bad Grammar/Good Punctuation by Margie Wakeman Wells
The Gregg Reference Manual (Tenth Edition)
Merriam-Webster.com

HOW DO I KNOW YOU'LL DO A GOOD JOB?

I would love to complete a sample job for you! Take my skills for a test drive so you can be confident that we will work well together. Please contact me here and we'll go from there!

WILL YOU PROOF TO AUDIO?

Absolutely! I bill this service at the Expedite and ASAP rates (see Rates) with turnaround times of 72 hours and 48 hours, respectively. Please contact me to check availability before sending me your file. Please note that this is a proofreading service, so I do not expect to make substantial changes that a scopist might.

HOW WILL I BE INVOICED?

If this is our first time working together, I will send you an invoice immediately upon completion of the job. The invoice will be due and payable on receipt. Established clients are invoiced on the 1st and 15th of the month, and invoices are due within 7 days. I use Wave for invoicing. Late payments will be subject to a 10% fee.

HOW WILL YOU ADDRESS MY PERSONAL STYLE CHOICES OR AGENCY PREFERENCES?

When you hire me, I will provide you with a preference sheet to fill out so I know how you like to handle things like numbers, commas, phrases, etc. Please note: Before filling out the form you must save it to your computer and open it in Acrobat Reader. Viewing it in your browser will not allow you to edit it.

HOW DO I GET FILES TO YOU? HOW DO YOU RETURN FILES TO ME?

You may send me your PDF files by either Dropbox or email, and I will return them to you as an email attachment.

WHAT ARE YOUR OFFICE HOURS?

While I do check my email frequently throughout the day, any jobs I receive between 8:00 p.m. (Pacific) and 8:00 a.m. will be considered received at 8:00 a.m. the next workday. Weekends (Saturday and Sunday) are considered 24 hours combined. Holidays I am generally NOT available for proofreading are Thanksgiving, Christmas Eve, and Christmas. However, I do try to be flexible, so if you have a job that needs to be completed during a non-business day, please contact me ahead of time to make arrangements, and I will do my best to accommodate you!